General Terms & Conditions
PURCHASE TERMS & CONDITIONS:
1. No Refunds or Replacements/Substitutes.
2. Online Sales Warranty: TrendyBlinds warrants against defects in material and workmanship up to 1 year from date of purchase. Product must be properly installed. Warranty is non-transferable. Dye lot vary within commercial tolerances, therefore fabric colours may vary from samples and different orders.
3. Customer can return defective products to Trendy Blinds Inc. during warranty period for repair or replacement subject to manufacturer’s warranty terms and conditions and in accordance with industry standards of acceptability based on the quality level of the product purchased.
4. Warranty does not cover damage to product resulting from misuse, abuse, alterations or conditions caused by normal wear and tear.
5. All products are made with allowable tolerances and imperfections that do not impact the intended function of the product. These imperfections are not defects. For blinds with fabrics, the fabric cut edges are un-seamed and may have slight unevenness, loose threads, minor folds or tears, which are not grounds for warranty claims.
6. Soft shades/blinds are made with fabrics and therefore are not rigid. Wider shades will have noticeable waviness from left to right, top to bottom. This cannot be cause for warranty claims.
7. Physics of Natural Light: a) Our Sun is classified as a G2 star i.e. yellow, therefore when natural sunlight shines through a light filtering fabric the fabric colour appears warmer in tone. Futhermore, due to atmospheric optics especially during the early morning or late afternoon/evening, sunlight becomes more red, resulting in more changes to the colour appearance of fabrics; b) Moire patterns that look like a ripple or “watered” appearance is a natural temporary occurence that may appear when natural light shines on sheers and light filtering fabrics. The fabrics are NOT defective.
8. Order to product delivery times are subject to many factors outside the control of Trendy Blinds. Typical delivery times are for reference only and any delays are not grounds for cancellation, substitution, discounts or credits.
9. Full payment must be made before product release to customer.
10. Warranty will not be honoured if full payment is not made. Also, Trendy Blinds reserves the right to charge for interest on any late payment at 2% per month or 24% per annum from date that the customer is notified that products have arrived.
11. There will be charges for warranty or repair service including installation, removal and/or shipping costs to ship product back to manufacturer for repair or replacement. Also any fees or cost the manufacturer charges for the warranty claim will be charged to the customer.
13. Products are made to product dimension supplied by the customer. Trendy Blinds is not responsible for the accuracy of the customer’s measurements. +/- 1/8″ product dimension tolerances should be expected.
14. By providing your email, phone number and/or address above, you give consent to Trendy Blinds to contact you with any news, announcements, promotions and invitations. 15. Prices does NOT include installation.